Temporary communication error for one or more managed sensor appliances in Central Manager

Products

• Security Analytics

Issue/Introduction

When logged in to the Central Manager, you may see some of the sensors reporting a Temporary Communication message.

Resolution

Go through these steps to fix this issue. You will need to connect to the CMC/sensor(s) via ssh as root to run these commands.

On the sensor:

scm solera_acl update_group 8

scm solera_acl reset_api_aco

scm cmc_exporter real_push -v

redis-cli -p 6378 flushall

 

On the CMC:

redis-cli -p 6378 flushall

Now refresh the CMC UI page and wait a few minutes to see if the sensor will now show as connected.