Error: "Failed to connect to the database"

Products

• Endpoint Protection

Issue/Introduction

• Error during a fresh installation of Symantec Endpoint Protection Manager (SEPM), 'Failed to connect to the database'.

The installation fails during Embedded DB creation with error 'Failed to connect to the Database' 

 

Install_log.err showed the following entries: 

 

23/09/2019 11:30:12 AM  #####: MainFrame> prepareDatabase>> Creating database failed. Vendor's error code is [-131], SEPM's error code is [-5000]. Error message is [######]

Environment

• SEP 14.2 RU1 MP1, Microsoft Windows Server 2016

Cause

This issue is caused by unsupported characters in the admin password.

Resolution

1. Remove the special characters ? and ' from the admin password.
2. Complete the SEPM installation.