You may be asked by support to enable finest logging for troubleshooting, or you need more detail in your logs for your own troubleshooting.
From the TDAD Server Navigate to the following location:
%Program Files%Apache Software Foundation\Tomcat 9.0_SETDADCore\conf
Look for and open a file named:
In the logging.properties file you will see a list of available logging task.
After every line ending in ".level =" you will want to replace the current entry with "FINEST"
For example, change the following line:
1catalina.org.apache.juli.AsyncFileHandler.level = FINE
1catalina.org.apache.juli.AsyncFileHandler.level = FINEST
Once completed, save the file in the same location, with the same name. Overwrite if asked.
Restart Symantec Endpoint Threat Defense for AD Web service to load changes.