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Certificate error message from Windows when installing Zoom application.

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Article ID: 176028

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

When trying to install Zoom on Windows, user receives the message Revocation information for the security certificate for this site is not available.

Image result for zoom Revocation information for the security certificate for this site is not available. Do you want to proceed

Revocation information for the security certificate for this site is not available.

Environment

Web Security Services - WSS

Cause

This is related to WSS SSL interception and Zoom doesn’t work correctly with our Root Certificate.

Resolution

Solution is include the url zoom.us and *.zoom.us on the SSL Interception exceptions.