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Auth connector starts and stops immediately

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Article ID: 176022

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

After installing the Auth connector (BCCA) on the domain controller server it was noticed that the service starts and stops working immediately.

Environment

Web Security Service

Cause

The "Unique name" is not the same as provided by the Web Security Service (WSS) portal

Resolution

 Do a clean installation on the domain controller server following the step 4 of the Auth connector deployment guide.