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Unable to install the keyview hotfix on the DLP Detection server

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Article ID: 176016

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Data Loss Prevention (DLP) 15.1 MP2
Single Tier install or Detection Server in a Two or Three Tier install.

When you attempt to install the keyview hot fix on a single tier Enforce Server, or a two or three tier Detection Server, it will fail unless the services are stopped first.

Cannot stop the Content Extraction process.

Environment

DLP 15.1 MP2
Hotfix 15.1.0205
KeyView 11.4 content extraction patch KV_00073

Resolution

On a Single Tier install, stop all DLP services before installing the hotfix.
Restart the services after installing the hotfix.

On a Two or Three Tier Detection server, stop the DLP services on the Detection server before installing the hotfix.
Restart the services after installing the hotfix.

When installing the hotfix you will not receive a popup saying the install was successful.
The DLP installed version does not change.
You can confirm that the hotfix was successfully installed by checking the "Date Modified" on the majority of the dlls in ":\Program Files\Symantec\Data Loss Prevention\KeyView\11.4\Protect\plugins\contentextraction\Verity\x64".

The updated dlls will have a date of 8-8-2019.