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Find Computers option does not open in Endpoint Protection Manager Remote Deployment Wizard

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Article ID: 175977

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Start Client Deployment Wizard ->Select Remote push -> Search Network ->
Find Computers.
Expected Results:
Find computers dialog box should open
Actual Results:
Nothing happens, dialog box does not open

From scm-ui-err.log:

26 Oct, 2018 5:09:58 PM STDERR: Exception in thread "AWT-EventQueue-0"
26 Oct, 2018 5:09:58 PM STDERR: java.lang.NullPointerException
26 Oct, 2018 5:09:58 PM STDERR: at
com.sygate.scm.console.ui.client.dlg.SearchByDlg.initIPRange(SearchByDlg.jav
a:
320)
26 Oct, 2018 5:09:58 PM STDERR: at
com.sygate.scm.console.ui.client.dlg.SearchByDlg.init(SearchByDlg.java:149)
26 Oct, 2018 5:09:58 PM STDERR: at
com.sygate.scm.console.ui.client.dlg.SearchByDlg.<init>
(SearchByDlg.java:131)
26 Oct, 2018 5:09:58 PM STDERR: at
com.sygate.scm.console.ui.client.dlg.RemoteMethodPanel.showSearchDlg(RemoteM
et
hodPanel.java:1553)
26 Oct, 2018 5:09:58 PM STDERR: at
com.sygate.scm.console.ui.client.dlg.RemoteMethodPanel.actionPerformed(Remot
eMethodPanel.java:1750)

Cause

NetworkInferface object was returning null

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.