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PGP Viewer for Android cannot connect to Encryption Management Server

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Article ID: 175950

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Updated On:

Products

Encryption Management Server PGP Viewer (for Android) Gateway Email Encryption

Issue/Introduction

PGP Viewer for Android cannot connect to Encryption Management Server. The connection is blocked by your firewall.

Environment

  • Symantec Encryption Management Server 3.3.2 MP13 and above.
  • Symantec PGP Viewer for Android 1.0.3 and below.

Cause

PGP Viewer for Android connects to Encryption Management Server using TLS 1.0 but your firewall only permits connections using TLS 1.2.

Resolution

To work around this issue:

  • Configure your firewall to permit TLS 1.0
  • In Encryption Management Server 3.4.2 MP2 and above, contact Symantec Support in order to enable TLS 1.0.

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request.

There is no committed date for this request from the Encryption Product Management team, nor from the Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.