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DLP Virtual Appliance Licenses suspended due to license server avoidance.

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Article ID: 175916

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Updated On:

Products

Data Loss Prevention Cloud Prevent for Microsoft Office 365 Data Loss Prevention Network Prevent for Email Data Loss Prevention Enforce Data Loss Prevention Network Prevent for Web Data Loss Prevention Network Protect

Issue/Introduction

Data Loss Prevention Virtual Appliances must be able to contact the licensing server for validation puposes.

-14403 "license suspended due to license server avoidance"

Cause

This error will occur if the following is detected:

  • The Data Loss Prevention appliance cannot access the host validation.es.bluecoat.com on port 443.

Resolution

To resolve this issue, ensure the appliance can access the host validation.es.bluecoat.com either directly or using a proxy. If you're using a ProxySG appliance, please ensure SSL interception is disabled.