Applicability numbers are much lower than expected for recent Microsoft bulletins on Windows 7 and 2008 computers

Products

• Patch Management Solution for Windows

Issue/Introduction

Updates that would normally have high applicability numbers are not showing as applicable to a large percentage of Windows 7 and 2008 computers in the Patch Management Software Bulletin Details report and are missing computers in the Compliance reports. This may be seen in all environments, regardless of Symantec Endpoint Protection being installed or not (see TECH255917.) 

Environment

Patch Management Solution, any version, with PM Import version 7.3.392 or lower

Cause

See TECH255917 for more details; detection logic was suspended temporarily

Resolution

Run the PM Import task and verify it is on version 7.3.393 (released on 9/4/2019)  or higher, and allow time for clients to run another Windows System Assessment Scan