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GSS 3.x - Dagent is not connected to engine on latest Windows 10 with McAfee Antivirus

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Article ID: 175885

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Using GSS 3.3 - with Windows 1903 and latest supported McAfee client - Dagent is failing to establish connection to engine

No visible error.

Dagent service is running but not able to connect to engine

Environment

GSS 3.3+

Windows 10 (1903)

McAfee Endpoint Security 10.6.1 (with HF 190514)

Cause

McAfee Endpoint Security have an option to use Win10 antimalware feature - AMSI. Which apparently preventing Dagent service to establish connection

Resolution

Disabling AMSI option in McAfee client allows agent to start properly and establish connection.

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