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Unable to install Acrobat Reader

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Article ID: 175865

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

While using Unified Agent (UA) the Acrobat Reader installation does not complete. When starting the intallation the following error mesage appears:

Application initialization error

Environment

Web Security Service

Cause

Doing SSL interception to the domains Adobe uses for the installation blocks them.

Adobe is aware of this problem but has not provided any solution yet.

Here is a link from Adobe support addressing problems within proxy environment.

Resolution

To allow the installation to complete while using UA, create an SSL interception rule to not intercept the following domains:

  • get.adobe.com
  • ardownload2.adobe.com
  • platformdl.adobe.com

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