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Unable to use Google applications in Chrome through Web Security Service

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Article ID: 175817

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

When using Google Chrome automatic sign in, users are unable to use Google Drive or other applications and when selecting the applications it gets stuck loading. We see 401 errors in a HAR file.

Environment

Web Security Service

Resolution

Try these suggestions

  1. Disable Chrome sign in for the browser
  2. Use incognito mode
  3. Reinstall Chrome and keep adding your extensions until you duplicate the issue to know what is causing the problem