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Data Loss Prevention services fail to start with error code: 1608

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Article ID: 175773

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

All Services on Enforce version 15.5 or higher will not start after applying the latest Maintenance Patches and rebooting the server. 

Attempts to start any Symantec DLP Service results in the error:

"Could not start the <Service Name> on Local Computer. Error 1068: The dependency service or group failed to start." 

The SymantecDLPNotifier.log file shows: 

WARN   | wrapper  | 2019/08/20 11:16:51 | The value of wrapper.java.command does not appear to be a java binary.
WARN   | wrapper  | 2019/08/20 11:16:51 | The use of scripts is not supported. Trying to continue, but some features may not work correctly..
STATUS | wrapper  | 2019/08/20 11:16:51 | Launching a JVM...
FATAL  | wrapper  | 2019/08/20 11:16:51 | Unable to execute Java command.  Error Message too large (Size 0) (Error 0xc1)
FATAL  | wrapper  | 2019/08/20 11:16:51 |     "D:\Program Files\Symantec\DataLossPrevention\ServerJRE\1.8.0_181\bin\java" -Dcom.vontu.properties=../config/Protect.properties -Dcom.vontu.properties.custom.directory=../config/custom -Djsse.enableCBCProtection=false -XX:+UseCompressedOops -Djava.security.properties=../config/java.security -Dfile.encoding=Cp1252 -Duser.language=en -Xms128m -Xmx256m 

Environment

DLP 15.x

Cause

A 0 byte file named "java" in ServerJRE directory was root cause

Resolution

Remove the "java" 0 byte file and start the services manually. Services are now restored.