Process bmserver or mta crash with signal 6 and error referencing BLTPR_FALSE.

Products

• Messaging Gateway

Issue/Introduction

Your Messaging Gateway 10.7 scanners have experienced a signal 6 crash in bmserver or mta or both.

Subject: bmserver crashed on signal 6 on <scanner>

bmserver crashed on signal 6 on <scanner>
exit code: 0x0086

Program output:
panic: "BLTPR_FALSE" is false at src/sg_context.cpp:798

Cause

This issue is related to a malware scanning package update.

Resolution

This issue can generally be ignored. The processes will immediately restart and continue processing normally. No further action is needed unless the issue is continually persistent. If the issue is persistent, please contact Technical Support for investigation.