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Unable to export backup using SCP on Management Center version 2.2.2.1

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Article ID: 175771

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Updated On:

Products

Management Center

Issue/Introduction

When you try to upload the Management Center backup to a SCP server you receive an error message stating: 

SCP File Transfer Failed

INFO JobStepExecutor - 0003 com.bluecoat.cm.job.service.internal.SingleJobExecutor Step DA1CA16B-3358-4589-BE66-A7F585D5BC2F has failed with error: KEYED_EXCEPTION{"errorId":"/BC/MC/CORE/BACKUP/MC_BACKUP_CLI_SCRIPT_ERROR","properties":{"cliOutput":"\t Securing backup archive ...\r\n\t Exporting backup archive ...\r\nSCP File Transfer Failed: \r\n"}} com.bluecoat.cm.job.StepExecutionException: /BC/MC/CORE/BACKUP/MC_BACKUP_CLI_SCRIPT_ERROR: {cliOutput= Securing backup archive ... 
Exporting backup archive ... 
SCP File Transfer Failed: 

Cause

This is due to a bug that was found in the Management Center OS. 

Bug number: MC-434

Resolution

A fix has been released in MC 2.2.2.4

"MC-434 - Exporting a backup via SCP times out after 30 seconds."

It is recommended to upgrade to 2.2.2.4 if you are experiencing this issue.