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Gateway error when searching flights on Southwest on ProxySG or ASG

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Article ID: 175758

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

When searching for flights from southwest.com, you receive an error 504 page with a gateway_error.

Environment

ProxySG or ASG

Resolution

Adding southwest.com to your SSL interception exemptions list is the current workaround for this issue.

Alternately, the following code can be used to maintain SSL Interception:
<Proxy>
url.domain=//southwest.com/ action.Remove_X-Bluecoat-Via(yes)

define action Remove_X-Bluecoat-Via
delete( request.header.X-BlueCoat-Via )
end

If VPM is preferred, create a new rule or use an existing rule that suppresses this header in a Web Access layer, and set the destination to southwest.com, and set the action to Suppress Headers and choose X-BlueCoat-Via from the list.