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How to allow Support Operators Access to Cloud SWG (Web Security Service) Portal

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Article ID: 175725

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

You need to allow support team access to your Web Security Services (WSS) portal regarding a support case investigation.

Cause

All access apart from the created and enabled accounts to the WSS portal now is denied by default, including the support team access.

Resolution

After logging in, to your WSS portal follow these steps:

  1. Go to Account Configuration > Administrators

  2. Expand Admins and Users
  3. Select Support Operators and click on Edit

    The following window will appear:

  4. Click the icon on the left to Do not allow Support Operators to access my account. This will change to Allow Support Operators to access my account

  5. Set the Operator Access option to Permanent or Temporary and click on Save

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