Unable to create a database backup after updating the Endpoint Protection Manager version to 14.2 RU1 MP1

Products

• Endpoint Protection

Issue/Introduction

Unable to create a database backup after upgrading the Symantec Endpoint Protection Manager (SEPM) version to 14.2 RU1 MP1.

BackupHandler log:

com.microsoft.sqlserver.jdbc.SQLServerException: The stream is closed.
at com.microsoft.sqlserver.jdbc.SQLServerBlob.getBinaryStream(SQLServerBlob.java:151)
at com.sygate.scm.server.metadata.BinaryFileCollection.backup(BinaryFileCollection.java:1798)
at com.sygate.scm.server.metadata.BinaryFileCollection.backup(BinaryFileCollection.java:1945)
at com.sygate.scm.server.metadata.BackupManager.backup(BackupManager.java:143)
at com.sygate.scm.tools.DatabaseFrame.doBackup(DatabaseFrame.java:647)
at com.sygate.scm.tools.DatabaseFrame.backup(DatabaseFrame.java:562)
at com.sygate.scm.tools.DatabaseFrame.access$800(DatabaseFrame.java:135)
at com.sygate.scm.tools.DatabaseFrame$2$1.construct(DatabaseFrame.java:271)
at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:153)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.IOException: The stream is closed.
at com.microsoft.sqlserver.jdbc.BaseInputStream.checkClosed(SimpleInputStream.java:95)
at com.microsoft.sqlserver.jdbc.BaseInputStream.resetHelper(SimpleInputStream.java:123)
at com.microsoft.sqlserver.jdbc.SimpleInputStream.reset(SimpleInputStream.java:335)
at com.microsoft.sqlserver.jdbc.SQLServerBlob.getBinaryStream(SQLServerBlob.java:149)

Environment

14.2.1.1 (14.2 RU1 MP1)
SQL database

 

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.