When creating a PGP Zip file using Encryption Desktop, you search Encryption Management Server for an Active Directory group name.
If Encryption Management Server is configured to use Directory Synchronization and is pointing to a Windows domain controller, it searches the domain controller for the name of the group.
Active Directory users that are members of the group or any nested groups will be retrieved by the search so long as they are registered as Internal Users in Encryption Management Server and have a valid PGP key.
However, if the group contains nested groups, an application fault will usually occur when you try to add the top level group to the PGP Zip file.
Events are logged to the Windows Application Log with Event ID 1000 and one or both of the following descriptions:
Faulting application name: PGPmnApp.exe, version: 10.4.2.502
Faulting application name: PGPdesk.exe, version: 10.4.2.502
In addition, an error message may appear containing the following text where N is an 8 digit numeric value:
PGPLoadStringW Could not find ID N
Upgrade to Encryption Management Server 3.4.2 MP5 or above and Encryption Desktop 10.4.2 MP5 or above.
If you cannot upgrade, you can do the following to workaround this issue: