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Data Center Security (DCS) Agent Fails to Install on Windows 2008 and 2008 SP1 Machines

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Article ID: 175662

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

In a certain situation, the DCS agent fails to install onto Windows 2008 and Windows 2008 SP1 machines.

Verify couldn't successfully validate process id: 2368 for 4 signature.  ccVTErrorType = 3

Missing DLL

Environment

Windows 2008
Windows 2008 SP1

Cause

Machine has KB4507452 installed on the system hence, SymEFA installer was not able to verify c:\Windows\SysWOW64\MSIEXEC.EXE.

In this situation, 'TestVerifyTrust.exe' can’t verify the signature but signtool can. After further readings, when we installed KB4503271 on the same system, installation completed successfully.

Resolution

To install and run DCS correctly we need KB4503271 and KB4507452 Windows updates must be installed on Win2k8 system.

Links for references
https://support.microsoft.com/en-ph/help/4507452/windows-server-2008-update-kb4507452
https://support.microsoft.com/en-ph/help/4503271/windows-server-2008-update-kb4503271


If these updates cannot be installed, DCS agent version 6.5.MP1.HF13 (6.5.0.521) on Win2k8 systems.