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How to reset a mandatory permission in Endpoint Protection Mobile

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Article ID: 175656

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

How can I turn on VPN for Endpoint Protection Mobile (SEP Mobile) ?

How can I turn on Locations for SEP Mobile?

 

Environment

Android

iOS

Cause

During configuration or after installing SEP Mobile, your device is reported as missing mandatory permissions.

Resolution

Location

Turn off the location locally on the device. Please note that each OS version is different, locate these app permissions according to your current build and OS version.

  •  Android
    • Settings > App > SEP Mobile > Permissions > turn off the affected permissions
    • Close the SEP Mobile app completely (force quitting the application)
    • Re-open SEP Mobile
    • You should now be prompted to grant SEP Mobile the required permissions that were previously missing.
  • iOS
    • Settings >  SEP Mobile > Location > turn off the affected permissions
    • Close the SEP Mobile app completely (force quitting the application)
    • Re-open SEP Mobile
    • You should now be prompted to grant SEP Mobile the required permissions that were previously missing.

The steps above should work for VPN protection, push notification, and other mandatory permissions.