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Detection Server Controller service crashes a few seconds after start


Article ID: 175619


Updated On:


Data Loss Prevention Enforce


  • You have restarted the Enforce server or restarted the Detection Server Controller service (formerly Monitor Controller service) and see that the service stops again after about 30 seconds. 
  • You may have recently changed some settings in the \Symantec\DataLossPrevention\EnforceServer\15.5\Protect\config\ file
  • Permissions to all the configuration files appear to be correct
  • Investigation with Procmon however, shows that Windows is unable to access the file

In the MonitorContoller.log file, you see entries such as: 

Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate []: Factory method 'getIncidentFolderTasks' threw exception; nested exception is com.vontu.util.config.ConfigurationException: Configuration parameter "max_incidents_in_folder" isn't set.



    ... 69 more


14.x, 15.x


The file has become corrupted


  1. Run chkdsk /f on the Enforce server to repair the disk file system
  2. Replace the file with a known good one from another server or copy its contents to a newly created file and copy it into the \Symantec\DataLossPrevention\EnforceServer\15.5\Protect\config\ folder
  3. Restart the Detection Server Controller service