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Endpoint Protection Manager LiveUpdate cannot update Content Catalog

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Article ID: 175606

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Updated On:

Products

Endpoint Protection

Issue/Introduction

From August 1, 2019, following Warning message is logged in [System Logs: Server Activity] on Symantec Endpoint Protection Manager (SEPM) every time LiveUpdate run.


08/01/2019 21:59:25,Warning,LiveUpdate content failed to update,Symantec Endpoint Protection Manager could not update Symantec Endpoint Protection Manager Content Catalog 14.2 RU1.

 

Following Warning log is also logged in OS event log.

Log Name:      Symantec Endpoint Protection Manager
Source:        SEPM
Date:          8/1/2019 11:51:36 PM
Event ID:      7201
Task Category: (2)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      TEST
Description:
Info:Content download to the server failed.
Symantec Endpoint Protection Manager could not update Symantec Endpoint Protection Manager Content Catalog 14.2 RU1.
Product:Symantec Endpoint Protection Manager Content Catalog 14.2 RU1
Version:
Language:
Monikers:,{FEFE68E7-0A93-1A98-2647-DB8261242A06}
Sequence:
PublishDate:
Revision:0
Source:Public LiveUpdate Server (Symantec LiveUpdate Server)
Size(in bytes):-1

Environment

SEPM 14.x

Resolution

This issue is fixed in the latest content catalog update.

Note: If SEPM is in closed network (no internet connection),  this warning will still be logged 6 times then issue will be gone. This is by-design behavior.