Administrators need to confirm why a URL is isolated or not isolated.
Email Threat Isolation
The URL isolation feature assesses URL risk levels to determine whether a URL is isolated.
For URL risk levels 1-3, end users are redirected to the destination URLs as normal, with no isolation action.
For URL risk levels 4-7, all links are isolated with an option for the end user to break out of the isolation.
For URL risk levels 8-10, all links are isolated, and there is no option to break out of the isolation.
By downloading URL Isolation Incidents Report, the risk level of the URL can be confirmed.
Services > Email Threat Isolation > Email Threat Isolation Incidents