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Create User fails while creating the initial console account in TDAD

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Article ID: 175562

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Updated On:

Products

Endpoint Threat Defense for Active Directory

Issue/Introduction

After installing Symantec Endpoint Threat Defense for Active Directory (TDAD), during initial configuration, clicking Create User results in an error.

500 (Internal Server Error).

Cause

Services are not in a stable, running state.

Resolution

  • Restart the TDAD services:

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  • Open the TDAD console and continue the configuration.