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Unable to add Administrator Email for Auto Remediation settings in Internet Explorer 11

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Article ID: 175489

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Updated On:

Products

Email Security.cloud

Issue/Introduction

You are not able to add an email address to the Auto Remediation Settings page in ClientNet while using Internet Explorer 11.

 

Nothing happens when you click on the Add Icon "+" to add a new Administrator Email.

Environment

ClientNet

Cause

This is occuring due to an unsupported javascript method on an older 'minor version' of Internet Explorer 11 ( IE Version 11.0.10240.16384 )

Resolution

To check the exact version you are on click on Help > About IE

Upgrade to to the latest version of Internet Explorer 11

https://support.microsoft.com/en-gb/help/4028118/windows-run-the-latest-version-of-internet-explorer-11

 

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