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Required URLs for Symantec Cloud Sandboxing

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Article ID: 175463

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Updated On:

Products

Content Analysis Software - CA

Issue/Introduction

Content Analysis requires access to several cloud-based resources when Symantec Cloud Sandboxing is in used.

A lot of "SandboxingSymcCloud::Submit - query_hash failed" error messages appearred.

Environment

Symantec Cloud Sandboxing enabled

Cause

The default configuration in WebUI -> Services -> Sandboxing -> Symantec Cloud Sandboxing -> Select a region -> Global

Normally, the customer would just allow URL api.us.dmas.symantec.com based on CAS's recommendations. The fact that it's depending what region setting has been configured either Global, US, or EMEA. 

Global = api.global.dmas.symantec.com
US = api.us.dmas.symantec.com
Emea = api.eu.dmas.symantec.com

 

 

Resolution

When CAS sends files to Symantec's cloud-based service for malware scanning. Content Analysis requires access to the followings URLs

api.global.dmas.symantec.com

api.us.dmas.symantec.com

api.eu.dmas.symantec.com