The "Hardware Status" tab of the Symantec Messaging Gateway's (SMG) Graphical User Interface (GUI) reports a RAID status of "Error". A review of the hardware and software diagnostics shows no RAID errors; however, the watchdog.xml diagnostic file reports a RAID status of "3".
The Messaging Gateway is running on a physical hardware appliance
SNMPv3 is enabled, and the authentication type is MD5
The SNMPv3 session could not be properly created with the MD5 authentication type.
This issue has been addressed in Messaging Gateway version 10.8.1 and newer.
If you are not able to upgrade to a newer version you can use one of the workarounds noted below: