The "Hardware Status" tab of the Symantec Messaging Gateway's (SMG) Graphical User Interface (GUI) reports a RAID status of "Error", SNMPv3 is enabled and the authentication type is MD5. A review of both the Dell and SMG diagnostics show no RAID errors, however watchdog.xml reports a RAID status of "3".
SMG running on Dell hardware (such as the model R230)
SNMPv3 is enabled and the authentication type is MD5
The SNMPv3 session could not be properly created.
Symantec is aware of this issue and will update this document when a solution becomes available. As a temporary solution please use one of the workarounds noted below.
This issue has been addressed with the SMG 10.8.1 release.