SPE 7.9.2 & 8.0.0 is unable to download AV Definitions via HTTPS

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

The default certificate incorporated in SPE 7.9.2 & 8.0.0 is no longer treated as valid when communicating via HTTPS with LiveUpdate and Rapid Release servers to retrieve AV Definitions

 

 

Resolution

Liveupdate:

1. Stop SPE 
2. Backup & delete "luxds.dat" file from below locations (if exists).
3. Copy "luxds.dat" file in hotfix to "<PRODUCT-INSTALL-DIR>/Definitions/" location. Please select one of appropriate platform (Windows/Linux).
4. Restart SPE

luxds.dat location on Windows Platform:

"<PRODUCT-INSTALL-DIR>\Definitions\AntiVirus\" 

"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\revoc\" 

"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\symvt\"  

"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\tiset\"

"<PRODUCT-INSTALL-DIR>\Definitions\" 

"<PRODUCT-INSTALL-DIR>\Definitions\URLListLookup\DefDownloads\CAIC"

"<PRODUCT-INSTALL-DIR>\Definitions\URLListLookup\DefDownloads\SYM"

"<PRODUCT-INSTALL-DIR>\Definitions\URLRepLookup\URLReputationList\DefDownloads\URLREP

luxds.dat location on Linux Platform:

"<PRODUCT-INSTALL-DIR>/definitions/AntiVirus/" 

"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/revoc/" 

"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/symvt/"  

"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/tiset/"

"<PRODUCT-INSTALL-DIR>/definitions/"

"<PRODUCT-INSTALL-DIR>/definitions/URLListLookup/DefDownloads/CAIC"

"<PRODUCT-INSTALL-DIR>/definitions/URLListLookup/DefDownloads/SYM"

"<PRODUCT-INSTALL-DIR>/definitions/URLRepLookup/URLReputationList/DefDownloads/URLREP"

Rapid release:

1. Stop SPE.
2. Backup & delete "rr_ca_cert.cer" file from under "<PRODUCT-INSTALL-DIR>".
3. Copy "rr_ca_cert.cer" file in hotfix to "<PRODUCT-INSTALL-DIR>" location. Please select one of appropriate platform (Windows/Linux).
4. Restart SPE.