Application error after login / "Error creating new connection: Unknown error"
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Application error after login / "Error creating new connection: Unknown error"

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Article ID: 175434

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Updated On:

Products

Messaging Gateway

Issue/Introduction

An application error is displayed after logging into the Control Center.

agent_log

2019-01-09T21:41:13+05:30 (ERROR:2422.54671328): [33048] Error creating new connection: Unknown error 336150661.

BrightmailLog.log

Jan 09 2019 21:41:13 [BrightmailScheduler_Worker-33] [ScriptHelper] ERROR - com.symantec.smg.controlcenter.BrightmailException: The Agent running on 127.0.0.1 is temporarily unreachable. Please check the specified host. ; nested exception is: java.net.SocketException: Connection reset 

Resolution

This issue has been addressed in the 10.8 release of the Messaging Gateway. Please update your appliances to take advantage of this update.

For older versions of the Messaging Gateway, the workaround is to restart the agent service on each SMG scanner, one at a time. This should alleviate the issue temporarily.

  1. Log into the SMG command line as admin
  2. Restart the agent process 
    service agent restart
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