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Control Compliance Suite 12.5 Rest API Error 503

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Article ID: 175403

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Rest API's have been enabled through the CCS console and you receive a 503 Service Unavailable error.

Error 503

OR

2019-09-27 23:03:07.492,2019-09-28 01:03:07.492,SRV01,Error,FileResolver,AppserverService,6708,,9,CheckSignature,,0,1,"FileResolver Check Signature Failed C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Newtonsoft.Json.dll\r\nSystem.ApplicationException: The publisher for file C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Newtonsoft.Json.dll is not trusted. PublisherName: . PublicKey:
at Symantec.CSM.AssemblyVerifier.AssemblyVerifier.IsGood(String AssemblyPathToBeVerified, Boolean checkSignature, Boolean enforceSignature, Boolean raiseException)
at Symantec.CSM.FileResolver.FileResolverManager.CheckSignature(String fullPath, Int32 readFirstByte)"
2019-09-27 23:03:07.492,2019-09-28 01:03:07.492,SRV01,Error,AppServer.Server,AppserverService,6708,,9,IsGood,,0,1,"Server.Server.HostRESTApi: Failed to Host the REST API's : System.IO.FileLoadException: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. Application exception (Exception from HRESULT: 0x80131600)
File name: 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' ---> System.ApplicationException: The publisher for file C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Newtonsoft.Json.dll is not trusted. PublisherName: . PublicKey:

Cause

New file verification assemblies are now available for general use.  These replace the previously released files earlier this year.
These assemblies resolve an issue where CCS 12.5 is throwing http 503 errors while using the REST API, along with the other error above.

Resolution

Please apply 10014_CCS_v12.5_10014_QF. The file is liked to this KB.

Attachments

10014_CCS_v12.5_10014_QF.zip get_app