What is the meaning of StatusCode: 24585, StatusMessage: Authentication Failed in Symantec VIP Validation server logs
Article ID: 175399
Updated On:
Products
Issue/Introduction
The following INFO-level log entry is seen in the VIP RADIUS validation server logs
INFO "2019-07-10 10:41:40.877 GMT-0600" 0.0.0.0 SRAS:1814 0 0 "text=After Services Authenticate call for user [<User-Name>]. StatusCode: 24585, StatusMessage: Authentication Failed." Thread-7552 VSAuthOTPStandardControllerImpl.cpp
Environment
Radius Validation Server running ULO mode with Access-Challenge enabled
Cause
This end-user is not entering their VIP security code along with their password during 2FA login, and is entering the code when being challenged, or on the initial login push enabled credential and is accepting the push as it is received on the mobile phone.
Resolution
This is a false-positive error seen in the logs when the user's LDAP password is alpha-numeric and VIP attempts to validate the digits as the OTP. (please see: Delegation and authentication workflow in VIP Enterprise Gateway version 9.8 and later). This is normal behavior with zero negative impact to the user's VIP account:
INFO "2019-07-10 10:41:40.877 GMT-0600" 0.0.0.0 SRAS:1814 0 0 "text=After Services Authenticate call for user [<User-name>]. StatusCode: 24585, StatusMessage: Authentication Failed." Thread-7552 VSAuthOTPStandardControllerImpl.cpp
Additional Information
Feedback
