How to reinstall the Endpoint Protection Manager Cloud Bridge

Products

• Endpoint Protection

Issue/Introduction

This document describes the steps to uninstall and reinstall the Symantec Endpoint Protection Manager (SEPM) Cloud Bridge.

Resolution

1. Stop the following SEPM services.
   • Endpoint Protection Manager Bridge
   • Endpoint Protection Manager Bridge uploader
   • Endpoint Protection Launcher
   • Endpoint Protection Manager
   • Endpoint Protection Manager API Service
   • Endpoint Protection Manager Webserver
2. Go to the Control Panel, then uninstall SEP Cloud Hub.
3. Navigate to C:\Program Files and ensure the Symantec Endpoint Protection Cloud Hub folder has been deleted.
4. Repeat steps 1-3 on all SEPMs in the same site.
5. On the primary SEPM, start the four remaining SEPM services.
6. Follow Enrolling Symantec Endpoint Protection in the cloud to re-enroll the primary SEPM.
7. Once enrollment has completed successfully, restart the SEPM services on the other SEPMs in the same site (if applicable).

Note: The Symantec Endpoint Protection Cloud Hub gets automatically installed during the enrollment from Symantec Endpoint Protection Manager to the ICDM.