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Unable to get reporting alerts

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Article ID: 175374

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Using your Web Portal for Web Security Service (WSS) you set up Reporting Alerts and never get an email.

Environment

Web Security Service

Cause

You have selected Threshold Field as "Page Views". Not all data triggers page views.

Resolution

On the WSS portal, go to Account Configuration > Reporting Alerts and change the Threshold to "Requests" instead.