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Group policy not working for Symantec Endpoint Protection (SEP) mobile users

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Article ID: 175372

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Group policy is not being applied to the Symantec Endpoint Protection (SEP) mobile users

Environment

Web Security Service
 

Cause

Even when the general SSL interception is enabled on the portal account, the default behavior for mobile traffic is to not be intercepted for SSL inspection. 

 

Resolution

For group policies to work, SSL interception has to be enabled for mobile devices. You need to change rule #3 in the SSL interception policy (Portal > Service > Network > SSL Interception) to intercept mobile traffic.
 

Attachments

Mobile SSL.PNG get_app