ASG - AV & Malware databases in Critical State

Products

• ASG-S200
• Advanced Secure Gateway Software - ASG
• ASG-S200-30
• ASG-S200-40
• ASG-S400
• ASG-S400-20
• ASG-S400-30
• ASG-S400-40
• ASG-S500
• ASG-S500-10
• ASG-S500-20

Issue/Introduction

The customer is in a new deployment, with valid licensing.

They are facing the AV & Malware database in a critical state in their ASG product (CAS).

Environment

• ASG

Resolution

1. Restart ICAP services which will force subscription with subscription servers

• ASG > Content Analysis > Utilities > Services > Restart ICAP services

2. Reboot the entire ASG server (hardware and software).

This should reinitialize any connections to the back end issue, then the AV & Malware databases go to "All up to date" state