The customer is in a new deployment, with valid licensing.
They are facing the AV & Malware database in a critical state in their ASG product (CAS).
1. Restart ICAP services which will force subscription with subscription servers
2. Reboot the entire ASG server (hardware and software).
This should reinitialize any connections to the back end issue, then the AV & Malware databases go to "All up to date" state