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How to get support package for specific scan

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Article ID: 175366

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Updated On:

Products

Control Compliance Suite Vulnerability Manager

Issue/Introduction

You have an issue with a specific scan results and need to collect information to open a case with support.

Environment

Control Compliance Suite Vulnerability Manager (CCSVM) -> Scanner component

Resolution

To collect package for support for a specific scan follow these steps :

  • Open Symante Control Complaince Suite - Vulnerability Manager Network scanner Interface.
  • Click on Audit tab
  • Click on the Scan Job section -> "Completed"
  • Select the job you have issue and right click on it
  • Click "Package Support Files"
  • This will give you option to open "Temp" folder of CCSVM ( default path : C:\Program Files (x86)\Symantec\CCS-VM Scanner\Temp )
  • Copy the zip file and attach to support case.