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Why Does ICT Create Temp Files Named "RW-XXXXXX.pdf" When Creating PDFs from Office?

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Article ID: 175358

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Updated On:

Products

Information Centric Tagging

Cause

Since ICT does not have a built in plug in for PDF documents, ICT has to create a temp PDF of the document first and classify it by other means. Once classified the originally intended document should be saved and the RW file removed. 

Resolution

If the RW file remains in the temp directory and is not deleted take a Process Monitor Capture and provide the results to support.