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Messaging Gateway cannot download spam definitions

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Article ID: 175346

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Messaging Gateway cannot download spam definitions and a proxy is configured.

conduit.log shows: (ERROR:3336.232265696): [12034] Network error occurred, SSL certificate problem, verify that the CA cert is OK. Details:\x0Aerror:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed (60), check your network connection settings, check your proxy settings (if applicable), and check to ensure that port 443 (HTTPS) is open through any relevant firewalls.

Cause

An SSL proxy is configured and presents its own certificate in order to be able to inspect traffic. The messaging gateway verifies the certificate of https://aztec.brightmail.com and rejects the proxy's certificate

Resolution

Bypass the SSL proxy.

Make sure to disable SSL inspection from your Proxy / Firewall settings for SMG.