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Failed to receive CEM certificates from https://<FQDN_Name_of_Server>:443/altiris/NS/Agent/GetClientCertificate.aspx in CEM mode, error: The data is invalid (0x8007000D)

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Article ID: 175319

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Created a CEM package and installed it on an agent.  The agent fails to connect with the error Failed to receive CEM certificates from https://<FQDN_Name_of_Server>:443/altiris/NS/Agent/GetClientCertificate.aspx in CEM mode, error: The data is invalid (0x8007000D)

Failed to receive CEM certificates from https://<FQDN_Name_of_Server>:443/altiris/NS/Agent/GetClientCertificate.aspx in CEM mode, error: The data is invalid (0x8007000D)

Environment

ITMS 8.5 RU1

Cause

The communication profile had two certificates with the FQDN name of of the server.  However,  the thumbprints on both of these did not match the thumbprint of the certifcate that was bound in IIS on the SMP Defaut and Symantec agent website.   

Resolution

1.  Exported the certificate from the default site and imported it into the communication profile. 

2.  Created a new CEM package and installed it on the client.