Emails Blocked by Anti‑Spam: “Requested action aborted [9]” Error in Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

Some outbound messages were blocked by the Anti‑Spam service in Email Security.cloud, resulting in a 450 SMTP error similar to:

Requested action aborted [9] 909-9, please visit[Link to KB] for more details about this error message.

Affected messages were not delivered to recipients and may appear deferred or blocked in Track and Trace logs.

How to Identify Impacted Messages

Administrators can use the Track and Trace tool to verify affected emails.

Steps to Filter Affected Messages:

1. Log in to the Email Security.cloud Portal.

2. Go to Track and Trace.

3. Set the following filters:

   • Date Range: Customize as needed (e.g. last 7 days)

   • Service: Anti‑Spam

4. Download the results as a CSV file.

5. In the downloaded file, look for entries with:

   • Action: Blocked

   • Reason: contains “Requested action aborted [9]”...

Important: When using Email Track and Trace, searches may time out if the number of results is too large. To avoid this, please narrow the date range of your search to reduce the volume of records returned.

Environment

• Email Security.cloud
• Anti‑Spam
• Track and Trace

Cause

Although the affected email may be logged as spam, this is due to a logging issue. Regardless of the anti-spam settings, the message processing fails and is marked as blocked.

 

Resolution

This issue has been resolved by the Broadcom Engineering team. A fix was implemented globally—no customer-side changes are required.

Additional Information

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