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When using ICT/ICSM in Citrix VDA environment, Office application such as Excel, PowerPoint, Word might crash as soon as you launch them.

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Article ID: 175250

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Updated On:

Products

Information Centric Tagging Information Centric Security

Issue/Introduction

Symantec Information Centric Tagging

Symantec Information Centric Security

When using ICT/ICSM in Citrix VDA environment, Office application such as Excel, PowerPoint, Word might crash as soon as you launch them.
You will be able to see event 1000 in event viewer for respective application crash. 

Cause

In dump analysis, we observed that Citrix API hooks in office application which might cause incompatibility issues. On internet, we came across with Citrix KB article to disable API hooks per application basis.

Citrix KB https://support.citrix.com/article/CTX107825

 

Resolution

As per Citrix KB : https://support.citrix.com/article/CTX107825

Below registry keys needs to be created. After making below registry entries Citrix will not hook into office application listed in the registry value. 

For Windows 64-bit version
Keys:
HKEY_LOCAL_MACHINESOFTWARECitrix\CtxHook
HKEY_LOCAL_MACHINESOFTWAREWow6432Node\Citrix\CtxHook
HKEY_LOCAL_MACHINESOFTWAREWow6432Node\Citrix\CtxHook64
Value Name: ExcludedImageNames
Type: REG_SZ
Value: powerpnt.exe,excel.exe,winword.exe

You need to make this changes in master image and then rollout the VDI.