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Secure Access Cloud Stuck in Loading Loop in Firefox

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Article ID: 175243

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Updated On:

Products

Secure Access Cloud

Issue/Introduction

When attempting to access the Secure Access Cloud (SAC) portal in Firefox ESR (Extended Support Release), the page will appear to be "stuck" in a "Loading..." loop. 

Environment

Secure Access Cloud

Firefox

Cause

Firefox ESR is a relatively old and separate branch of FireFox releases that is being maintained by Mozilla for compatibility purposes. Modern Web UI platforms, such as Angular, support the latest branch of Firefox, but not the ESR branch.

Resolution

Delete Firefox ESR and install the latest stable and secure version of Firefox from Mozilla.org. Please note, if you have an ESR version, there is not an automatic update path. 

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