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Network Prevent for SMTP Trial Mode appears to keep reactivating

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Article ID: 175233

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Updated On:

Products

Data Loss Prevention Network Prevent for Email

Issue/Introduction

Data Loss Prevention (DLP)
Network Prevent for SMTP

Trial Mode has been turned off.
The check box on the Inline SMTP tab is not checked.

The incidents show the e-mail is blocked.
Yet the e-mail is still being sent to the recipient.

Toggling Trial Mode on and then off again causes the e-mails to be blocked.
But it only blocks for less than 24 hours and then it fails back to allowing the "blocked e-mails" to be delivered.
The incidents still show the e-mail was blocked.

Resolution

Under review.
Temporary workaround is to toggle Trial Mode on and the off.
Restart the services each time you toggle Trial Mode.