The purpose of this article is to provide the steps required to collect diagnostics data from an SSLv device on version 4.x through the GUI.
Through the Web GUI:
Go to Monitor > Diagnostics
Check all boxes and specify the time period for the data.
Click OK. The appliance will start the process and after it is finished, the browser will start to download the diagnostics to your computer.
Go to MySymantec Portal and upload the diagnostics to the support ticket.
Options for Diagnostics Collection:
PKI: Certificate Data
Policy: All the policies Configuration
Platform: All the current hardware information (Temp, memory, etc)
SSL Statistics: The historical report of the SSL sessions with errors.
Host Statistics: The historical report of the Host communication.
NFP Statistics: The historical NFP chip Statistics
Platform Status Statistics: The historical Hardware Information
Platform Interface Statistics: The historical Interfaces information