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How to Collect Diagnostics in SSL Visibility versions 4.x and 5.x.


Article ID: 175231


Updated On:


SSL Visibility Appliance Software


The purpose of this article is to provide the steps required to collect diagnostics data from an SSLv device on version 4.x through the GUI.


Through the Web GUI:

Go to Monitor > Diagnostics


Check all boxes and specify the time period for the data.


Click OK. The appliance will start the process and after it is finished, the browser will start to download the diagnostics to your computer.
Go to MySymantec Portal and upload the diagnostics to the support ticket.

Options for Diagnostics Collection:

Current State

PKI: Certificate Data
Policy: All the policies Configuration
Platform: All the current hardware information (Temp, memory, etc)

Statistics History

SSL Statistics: The historical report of the SSL sessions with errors. 
Host Statistics: The historical report of the Host communication.
NFP Statistics: The historical NFP chip Statistics

Platform Status Statistics: The historical Hardware Information
Platform Interface Statistics: The historical  Interfaces information