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Internal Error 36000 When Imaging Unformatted Drives

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Article ID: 175183

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

User PXE boots a client machine with an unformatted hard drive into Automation to deploy an image to it but immediately the job fails with the code: 'Internal Error 36000. An internal inconsistency has been detected.' 

"Internal Error 36000. An internal inconsistency has been detected."

Environment

Windows Preinstallation Environment

Cause

Ghost64.exe is unable to deploy to hard drives without formatting and at least one partition.

Resolution

  1. PXE Boot into Automation using a Wait job
  2. Use Diskpart to verify the drive is viewable and unformatted (if Diskpart does not see the drive, the mass storage driver is most likely missing from the Preboot environment). 
  3. Use Diskpart to format the drive (GPT if deploying a Windows 10 image) and create a partition

                      While in automation run:

                                    Diskpart

                                    select disk 0    ( this will be the internal hard drive)

                                    clean

                                    convert gpt    ( only for systems with uefi enabled bios )

                                    exit                            

  1. Rerun the Distribute Disk Image Task