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Computers using HTTPS to connect to the Symantec Management Platform when HTTP is configured

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Article ID: 175181

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Updated On:

Products

IT Management Suite

Issue/Introduction

Computers are using the HTTPS protocol to try and connect to the SMP server when the configuration profile only allows HTTP.

Cause

If HTTPS was turned on initially, and HTTP was then selected and HTTPS unchecked, computers still have the details to connect to HTTPS and will use that by default.

Resolution

To force computers to switch to HTTP, use the following process:

  1. Browse in the Symantec Management Console under Settings > All Settings > Agents/Plug-ins > Symantec Management Agent > Settings > and select Targeted Agent Settings.
  2. Select the appropriate policy (typically All Desktop computers (excluding 'Site Servers').
  3. Check the option: