Servicedesk Opening Page Rendering in Basic HTML

Products

• ServiceDesk

Issue/Introduction

When opening Servicedesk (Processmanager), the opening page is not properly rendering all of the related CSS information to give the page its proper appearance.  This occurred after moving the Servicedesk Application to a new server.

N/A - Screen appears as generic HTML

Environment

Servicedesk 7.5 Sp1

Cause

The server did not have the web server Static Content role service installed. 

 

Resolution

Open the Server Manager, and added the Static Content Role service added to the Web Server Common HTTP Features list.