First three tabs are blank on SEPM ERROR: fatal error at login
Article ID: 175099
Updated On:
Products
Issue/Introduction
The first Three Tabs (Home, Monitors, and Report ) are blank in the Symantec Endpoint Protection Manager (SEPM) Console and gets the error message
Unexpected Error 0x10010000
Reporting.log
ERROR:fatal error at login: \r\nEXCEPTION block1: Error message: <b>Source:</b> Microsoft OLE DB Provider for ODBC Drivers<br/><b>Description:</b> [Microsoft][SQL Server Native Client 11.0]TCP Provider: An existing connection was forcibly closed by the remote host.
\r\nError code: -2147352567\r\nFile and line: E:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Common\ado.php(96)\r\n
Environment
- SEP version: 14
- Database: SQL
Resolution
This error generally occurs for a fresh installation of SEPM where the SQL Native Client (BCP.exe) is not in the latest version released by Microsoft, or in cases where SQL Native Client got corrupted due to Windows security patches, or outdated.
- Update the BCP file on the server and try logging in to the SEPM, or uninstall and install again the latest SQL Native Client at SEPM server side.
- Run the SEPM Wizard, and connect to the remote SQL server.
- The latest BCP file could be downloaded from the Microsoft website
Example link of latest BCP for Windows Server 2012
https://www.microsoft.com/en-us/download/details.aspx?id=50402
Additional Information
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