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First three tabs are blank on SEPM ERROR: fatal error at login

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Article ID: 175099

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The first Three Tabs (Home, Monitors, and Report ) are blank in the Symantec Endpoint Protection Manager (SEPM) Console and gets the error message

Unexpected Error 0x10010000 

Reporting.log

ERROR:fatal error at login: \r\nEXCEPTION block1: Error message: <b>Source:</b> Microsoft OLE DB Provider for ODBC Drivers<br/><b>Description:</b> [Microsoft][SQL Server Native Client 11.0]TCP Provider: An existing connection was forcibly closed by the remote host.

\r\nError code: -2147352567\r\nFile and line: E:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Common\ado.php(96)\r\n

Environment

  • SEP version: 14
  • Database: SQL 

 

Resolution

This error generally occurs for a fresh installation of SEPM where the SQL Native Client (BCP.exe) is not in the latest version released by Microsoft.

  • Update the BCP file on the server and try logging in to the SEPM

  • The latest BCP file could be downloaded from the Microsoft website

Example link of latest BCP for Windows Server 2012

https://www.microsoft.com/en-us/download/details.aspx?id=50402