First three tabs are blank on SEPM ERROR: fatal error at login
search cancel

First three tabs are blank on SEPM ERROR: fatal error at login


Article ID: 175099


Updated On:


Endpoint Protection


The first Three Tabs (Home, Monitors, and Report ) are blank in the Symantec Endpoint Protection Manager (SEPM) Console and gets the error message

Unexpected Error 0x10010000 


ERROR:fatal error at login: \r\nEXCEPTION block1: Error message: <b>Source:</b> Microsoft OLE DB Provider for ODBC Drivers<br/><b>Description:</b> [Microsoft][SQL Server Native Client 11.0]TCP Provider: An existing connection was forcibly closed by the remote host.

\r\nError code: -2147352567\r\nFile and line: E:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Common\ado.php(96)\r\n


  • SEP version: 14
  • Database: SQL 



This error generally occurs for a fresh installation of SEPM where the SQL Native Client (BCP.exe) is not in the latest version released by Microsoft, or in cases where SQL Native Client got corrupted due to Windows security patches, or outdated.

  • Update the BCP file on the server and try logging in to the SEPM, or uninstall and install again the latest SQL Native Client at SEPM server side.
  • Run the SEPM Wizard, and connect to the remote SQL server.
  • The latest BCP file could be downloaded from the Microsoft website

Example link of latest BCP for Windows Server 2012 


Additional Information

Installing SQL Server Native Client